Hemp4Good is a member of GMT Group, Inc. We make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.
If for any reason you are not completely satisfied with your purchase, you may return the item within 14 days of delivery of your order.
The following rules apply:
- Products must be in original packaging and in a new and resalable condition.
- Any product that was used or fully/partially installed is non-returnable.
- Return Shipping Fees are non-refundable.
- There are few non-returnable products that may be offered on our website. It will indicate clearly in the product description if a different return policy applies.
- Order cancellations can only be requested prior to shipment.
- If the return of an item was caused by an error on our or a manufacturer’s part, we will cover the shipping fees.
To return a product within 15 days, please package carefully and send to:
GMT Group, 102 Blenheim Place, Downingtown, PA 19335
Tracking a return would be preferable. Upon receipt, allow 24 to 72 hours for processing your claim.
There are 2 ways you can go about exchanging a product:
- Option 1 (Slower) – Upon receipt of your intact, returned product, we will process an exchange and ship the new item. If there is a difference in the price, you will be either refunded or charged the difference.
- Option 2 (Faster) – Order the new item online so it can be shipped to you right away. Upon receipt of the returned item, pricing settlement will be made.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We all know that accidents happen sometimes. If your product(s) will arrive defective, damaged, or simply incorrect, please contact us via email (email@example.com or phone at 610-363-1291) as soon as possible. We will send you a replacement. Product(s) must be returned to us within 15 days.
When a replacement part is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.
When you request a cancellation of an order, it may take up to 72 hours to process your cancellation claim. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (wire transfer, or Check). The refund amount will be the total amount you paid. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.